FAQ

General Questions
Where is your office located? We’re located on Philips Highway, 1 mile south of JTB/202 West and across from Duval Asphalt in the Treetops Complex. Our office address is 7563 Philips Highway Suite 208 Jacksonville, FL 32256

What are your hours of operation? Our staff is available by phone and email Monday through Friday from 8:30 am to 5 pm. If you are looking to rent one of our properties, we are also available via phone and email Saturdays from 9 am to 5 pm. Our physical office location is closed to the public and the best way to reach us is via phone or email.

What are your office phone numbers?
– The main office line for potential residents looking for a home to rent is 904-737-0035.
– For current residents already living in one of our homes who would like to speak with their property manager, the number is 904-755-7777.
– For current residents already living in one of our homes who would like to speak to our maintenance team, the phone number is 904-416-1600.

Leasing Questions

Do you offer any discounts for Military Personnel? Our application fee is waived for all applicants who provide proof of military service or veteran status.

How does the application process work? Our applications are not property-specific. This means that one application gets you access to all of our rental properties with no additional fees. You will fill out an online application and provide proof of income and proof of identity. We screen all applicants using a solution called SafeRent. If you pass the screening, you will receive a link to verify your income through VeriFast. Once the background screening and income verifications have been completed, you will receive final approval with a qualifying amount in rent based on your income. You can then rent any available JWB property at or under the qualifying amount.

What is SafeRent?  SafeRent Solutions is a third-party consumer reporting agency that provides general background screening information including housing related court documents, public criminal records, and credit data. The SafeRent screening will produce a Renter Score, generally based on Payment History, Credit History, Credit Utilization, Credit Inquiries, Address History, and Housing Court Records. 

Please visit SafeRent for more information: https://saferentsolutions.com/faq/

What is VeriFast?  VeriFast is a reliable third-party platform that utilizes your bank, payroll, and employment records to verify your income and identity. With VeriFast, you can get your income verified within a few minutes of submitting the required information. If you are self-employed, you can easily upload your PERSONAL bank statements or PERSONAL tax returns from the most recent year directly to VeriFast for verification.

Please visit VeriFast for more information: https://verifast.com/faq-applicants

Do you run my credit?  Yes, we perform a general background and credit check on every adult who will be staying in one of our homes. If you have questions about our application or qualification policies, please contact our Leasing team at 904-737-0035. 

Do you have a minimum credit score requirement?  SafeRent, the solution we use for screening, doesn’t have a minimum credit score requirement, but it does take your credit scores and credit report information into consideration. Credit scores are just one part of your application, so low scores and blemishes on a credit report aren’t necessarily automatic disqualifiers.

How do I view properties I am interested in?  To schedule a showing you can either schedule directly with one of our agents or self-schedule through our website https://www.jwbrentalhomes.com/houses-for-rent.  Our leasing team can be reached at 904-737-0035.  

How long before I want to move should I start my search? We suggest that you start looking for a rental property within 30 days before your desired move-in date. Once your application is approved, you have 15 days to place a deposit on a property with us, before your approval with us expires. The deposit will reserve the home for up to 30 days. 

What are your typical lease terms? We specialize in long-term rentals with single-family lease terms ranging from 24 to 36 months. However, we do have a few single family properties with owners who are willing to accept a 12-month lease and a variety of apartments with 12-month lease options. For more information about our lease term options, please contact our leasing office at 904-737-0035.

What is the security deposit on your homes?  The security deposit is typically equal to the cost of the first month’s rent, however, it may be increased based on screening results.

What forms of identification will you accept? We accept state-issued IDs or driver’s licenses as valid identification for all adults. Additionally, we require a Social Security card, DD214, Tax ID, ITIN, or alien number to run background checks. When filling out the online application, you must submit a picture of yourself holding your chosen identification next to your face as part of your identity verification process. This helps to prevent fraud.

What is the application fee?  The application fee is $85 per adult, with a max of $170 per household. This fee is non-refundable no matter the result of the background screening.

How long does it take for my application to be approved? After an applicant submits all required documentation, the application will be finalized within 24-48 business hours. However, in some cases, this timeline may be extended based on issues with  income or rental verification.

What qualifications do you require for approval?

-Your gross monthly income needs to be 3 times the rent amount. Must be verifiable and local.

-Our standard security deposits are equal to one month’s rent.

-We do background checks looking for felonies within the past 10 years.

-We do background checks looking for evictions within the past 4 years.

-Prospects must not have any open balances with previous landlords or utility providers.

-Any bankruptcies, foreclosures, and/or short sales may result in a denial or an increased deposit.

We try our hardest to work with every applicant that applies with us. We understand the importance of housing for you and your family. If you do not meet the above criteria, or have questions, please call us at 904-737-0035 to ask about our Second Chance Program.

How quickly can I move in? Our goal is to move you in as soon as possible. Once a future resident has paid all of their move-in balance, we can get them into the home as quickly as 3 business days. If you are just starting the process, expect a minimum of 7 – 10 business days for a realistic timeline to get into your new home.

What do I need to move into a home, once I am approved? In order to move into a new home, you will need to pay your total move-in balance. This includes the application fee, which needs to be paid before approval; rent; deposit; administration fee; Resident Benefits Package; prorated rent (if applicable); and pet fee (if applicable). Additionally, before signing the lease, you will be required to provide proof of utilities being active in your name.

What would cause an automatic decline of my application? 

-Recent Evictions, Foreclosures, Open Balances with previous Landlords, and/or Utility Debts (last 4 years)

-Felonies (in the last 10 years)

*We do not work with crimes of sexual nature or related to homicide in any time span. This applies to all approval types.

-Bankruptcies(in the last year)

We pride ourselves on trying to accommodate all applicants. If you do not meet any of the above criteria, please call us to discuss our Second Chance program.

 Can you hold a property for me before I have applied? Properties are only reserved once a deposit is taken, and we only accept deposits from approved applicants. Our deposits are non-refundable and we would never want to forfeit your deposit to the homeowner in the event your application is denied.

 Is the security deposit refundable if I choose not to sign a lease? When you reserve a home, the security deposit you pay is non-refundable and non-transferable. Your leasing agent will verify your approval before accepting the deposit and ensure that you are committed to the property you have selected. 

Is the security deposit refundable at the completion of my lease? Your deposit is held in a non-interest-bearing escrow account during your lease. At the end of your lease, any damages or fees will be deducted from your deposit according to the lease terms. Any remaining deposit funds will be returned to you.

Will I need a cosigner?  No cosigner is required to qualify, but in some cases, it may be an option. Please contact our office at 904-737-0035 to discuss further. 

Do you accept pets? Our properties are generally pet-friendly, but we have different policies for each property. We mostly welcome pets of all sizes, but we do not accept dog breeds known to have aggressive tendencies. Please feel free to get in touch with our leasing team at 904-737-0035 to discuss the best options for you and your furry family.

What is the pet fee? Most of our properties require a non-refundable pet fee of $500 that covers up to two approved animals on the property and does not require monthly pet rent. If you have any additional approved pets, you will need to pay an additional non-refundable $250 pet fee for each pet. However, we do have some apartments that only require a non-refundable pet fee of $350. In these apartments, you will also need to pay a monthly pet rent charge, which varies depending on the type of animal you have and the unit.

Rent/Property Management Questions
What are my rent payment options? We accept online payments through our portal. You can use your checking account, credit card, or a “MoneyGram” option for payments. Please contact the property management line for more information. They can be reached at 904-755-7777. We DO NOT accept checks, cash, or bill pay.

Who do I contact if I need to discuss my monthly rental payment? You will be assigned a property manager who is happy to assist you. We also have a team of property managers that all work together to support our residents. The direct line to reach the property management team is 904-755-7777.

If I am late on my rent, what is the late fee? We charge a $150 flat fee if rent is late. Rent is considered late after the first, but we give a grace period until the 3rd. Late fees are charged on the 4th of each month.

Is there an option to purchase the home I rent? At this time, we do not offer rent to own opportunities.

I want to move out, but my roommate wants to stay. What do I do? We’re sorry to see you go, but happy to assist you. Your roommate(s) will need to qualify by providing paystubs showing they make three times the rent amount on their own collectively. From there, all residents on the lease must sign a resident removal addendum which removes you from the lease. Your Property Manager can assist you through this process.

My lease is expiring and I want to renew my lease, what do I do? Great! You can initiate the renewal process to see what options are available to you from your online portal, or by contacting your Property Manager by phone (904) 755-777 or email at pmgr@jwbcompanies.com. In the meantime, please go ahead and send in these six pictures of your home listed below. We cannot begin the renewal process until we have these photos in:

  1. Front of home from the street view, able to see the front yard and front of house
  2. HVAC air filter
  3. HVAC required filter size (close up of filter size listed on the unit).**If filter size is not noted anywhere then take a picture of the serial number or any stickers found on the unit. **
  4. Kitchen
  5. One bathroom
  6. One living space

What are my rent payment options? We accept online payments through our portal. You can use your checking account, credit card, or a “MoneyGram” option for payments. Please contact the property management line for more information. They can be reached at 904-755-7777. We DO NOT accept checks, cash, or bill
pay.

Maintenance Questions
Who do I call to report a maintenance issue? We have a maintenance staff to quickly respond to any maintenance issues that may arise. The number to call to reach our maintenance team is 904-416-1600 or email your maintenance request with photos to 

Who is responsible for changing air filters? According to our lease agreement, the resident is responsible for timely changing of the air filter. We do have a residents benefit package that includes filter delivery to your front door, which makes this a very easy task to complete.

Who is responsible for pest control? According to our lease agreement, the resident is responsible for all pest control issues on the
property.

Who is responsible for lawn maintenance? According to our lease agreement, the resident is responsible for all lawn maintenance on the
property.

Darlene K.

I have had a great experience renting from JWB the house is beautiful, I love my yard and the maintenance is always polite and friendly. They are always on time and you never have to call twice for anything. JWB houses are equipped with all modern appliances and I would really love to purchase one of their homes. Absolutely no issues here.

Kaley T.

We just recently moved into a home through JWB and the move-in process was quick and easy! There was clear communication and they had answers for all of our questions. So far so good!!

Maria Y.

Being new to Jacksonville, it was very stressful finding a property. JWB rental made the process so smooth and stress-free. They also have the best properties in JAX. A BIG thank you!! To all the JWB staff, especially Juliano who walked me through the rental process and responded to all my concerns in a timely manner.

Roy R.

I have had a great experience with JWB rental home. I have been with jwb for 4 years with the best experience. Anytime I had an maintaince issue jwb responded in a timely manner. All my property managers have been very professional. Keep up the good work.

Shawn G.

Jwb has been great. The customer service experience from start of application till now has been stellar. SYDNEY has been excellent and always checks on me and my family to make sure all is good. Pricing is fair and affordable. I recommend JWB to everyone. Rent with a rental company who cares. Thank you JWB!!

Stefanie K.

Great property management company. They are easy to work with, respond to work orders very quickly, I’ve had zero issues with them and will continue renting from JWB!

Yola W.

We have been with JWB for six years and just renewed for three more years. My property manager Taylor Carneal is always there for us, he’s never to impatient or busy to listen. Anytime we need anything taken care of; it has been done in a professional and timely manner. Taylor, my husband and I appreciate you so much. You are Awesome!!!!!!!!

Lele K.

My experience with JWB has been phenomenal these past two years. They really have the best rental rates in town.
Every property manager we had, has been attentive and excellent. Our current property manager Taylor, is a gem! I’m very appreciative of the hospitality that I have received and I am looking forward to year 3.

Katrice H.

First time renting in 12 years…. Kelly definitely made the application process fast and easy. Andrea answered all questions when I signed the lease. Home is nice and affordable. Also the area that I am in is fairly nice and the neighborhood is great! I appreciate all of the dedication and kindness. Thank you for making this this experience easy

Carla Smith

I have an amazing agent, Ashley, she is very professional and helpful. She always explain things to me and very patient!!! I have been with JWB since 2015 and I have enjoyed being a tenant!!!

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