FAQ

Do you offer any discounts for Military Personnel? Our application fee is waived for all applicants who provide proof of military service or veteran status.

How does the application process work? Our applications are not property-specific. This means that one application gets you access to all of our rental properties with no additional application fees. You will fill out an online application and provide proof of income and proof of identity. We screen all applicants using a solution called SafeRent. If you pass the screening, you will receive a link to verify your income through VeriFast or Argyle (depending on your income type). Once the background screening and income verifications have been completed, you will receive final approval with a qualifying amount in rent based on your income. You can then rent any available JWB property at or under the qualifying amount.

What is SafeRent? SafeRent Solutions is a third-party consumer reporting agency that provides general background screening information, including housing-related court documents, public criminal records, and credit data. The SafeRent screening will produce a Renter Score, generally based on Payment History, Credit History, Credit Utilization, Credit Inquiries, Address History, and Housing Court Records. 

Please visit SafeRent for more information: https://saferentsolutions.com/faq/

What is VeriFast? VeriFast and Argyle are reliable third-party platforms that utilize your bank, payroll, and employment records to verify your income and identity. With VeriFast and Argyle, you can get your income verified within a few minutes of submitting the required information. If you are self-employed, you can easily upload your PERSONAL tax returns from the most recent year directly to VeriFast for verification.

Please visit VeriFast for more information: https://verifast.com/faq

Please visit Argyle for more information: https://argyle.com/consumers/faq/

Do you run my credit?  Yes, we perform a general background and credit check on every adult who will be staying in one of our homes. If you have questions about our application or qualification policies, please contact our Leasing team at 904-737-0035. 

Do you have a minimum credit score requirement?  SafeRent, the solution we use for screening, doesn’t have a minimum credit score requirement, but it does take your credit scores and credit report information into consideration. Credit scores are just one part of your application, so low scores and blemishes on a credit report aren’t necessarily automatic disqualifiers..

How do I view properties I am interested in? To schedule a showing, you can either schedule directly with one of our agents or self-schedule through our website https://www.jwbrentalhomes.com/houses-for-rent.  Our leasing team can be reached at 904-737-0035.  

How long before I want to move should I start my search? We suggest that you start looking for a rental property within 30 days before your desired move-in date. Once your application is approved, you have 15 days to place a deposit on a property with us before your approval with us expires. The deposit will reserve the home for up to 30 days.

What are your typical lease terms? We specialize in long-term rentals with single-family lease terms ranging from 24 to 36 months. However, we do have a few single-family properties with owners who are willing to accept a 12-month lease and a variety of apartments with 12-month lease options. For more information about our lease term options, please contact our leasing office at 904-737-0035.

What is the security deposit on your homes? The security deposit is typically equal to the cost of the first month’s rent; however, it may be increased based on screening results.

What forms of identification will you accept? We accept state-issued IDs or driver’s licenses as valid identification for all adults. Additionally, we require a Social Security card, DD214, Tax ID, ITIN, or alien number to run background checks. When filling out the online application, you must submit a picture of yourself holding your chosen identification next to your face as part of your identity verification process. This helps to prevent fraud.

What is the application fee? The application fee is $85 per adult, with a max of $170 per household. This fee is non-refundable, no matter the result of the background screening.

How long does it take for my application to be approved? After an applicant submits all required documentation, the application will be finalized within 24-48 business hours. However, in some cases, this timeline may be extended based on issues with income or rental verification.

What qualifications do you require for approval?

-Your gross monthly income needs to be 3 times the rent amount. Must be verifiable and local.

-Our standard security deposits are equal to one month’s rent.

-We do background checks, looking for felony convictions within the past 10 years.

-We do background checks, looking for eviction judgments in the last 4 years.

-Prospects must not have any open balances with previous landlords or utility providers.

-Any bankruptcies, foreclosures, and/or short sales may result in a denial or an increased deposit.

We try our hardest to work with every applicant who applies to us. We understand the importance of housing for you and your family. If you do not meet the above criteria or have questions, please call us at 904-737-0035 to ask about potential options.

How quickly can I move in? Our goal is to move you in as soon as possible. Once a future resident has paid all of their move-in balance, we can get them into the home as quickly as 3 business days. If you are just starting the process, expect a minimum of 7 – 10 business days for a realistic timeline to get into your new home.

What do I need to move into a home, once I am approved? In order to move into a new home, you will need to pay your total move-in balance. This includes the application fee, which needs to be paid before approval; rent; deposit; administration fee; Resident Benefits Package; prorated rent (if applicable); and pet fee (if applicable). Additionally, before signing the lease, you will be required to provide proof of utilities being active in your name.

What would cause an automatic decline of my application? 

–Eviction judgments, foreclosures, open balance with previous landlords, and/or utility debts (last 4 years)

-Felonies (in the last 10 years)

*We do not work with any criminal convictions of a sexual nature or related to homicide within any time span. This applies to all approval types. 

*We do not work with registered sex offenders.

-Bankruptcies (in the last year)

We pride ourselves on trying to accommodate all applicants. If you do not meet any of the above criteria, please call us to discuss all possible options.

Can you hold a property for me before I have applied? Properties are only reserved once a deposit is taken, and we only accept deposits from approved applicants. Our deposits are non-refundable, and we would never want to forfeit your deposit to the homeowner in the event your application is denied.

Is the security deposit refundable if I choose not to sign a lease? When you reserve a home, the security deposit you pay is non-refundable and non-transferable. Your leasing agent will verify your approval before accepting the deposit and ensure that you are committed to the property you have selected.

Is the security deposit refundable at the completion of my lease? Your deposit is held in a non-interest-bearing escrow account during your lease. At the end of your lease, any damages or fees will be deducted from your deposit according to the lease terms. Any remaining deposit funds will be returned to you.

Will I need a cosigner?  No cosigner is required to qualify, but in some cases, it may be an option. Please contact our office at 904-737-0035 to discuss further.

Do you accept pets? Our properties are generally pet-friendly, but we have different policies for each property. We generally welcome pets of all sizes, but we do not accept dog breeds known to have aggressive tendencies. There is a maximum of four pets allowed in most properties. All applicants must complete a PetScreening profile and be verified before approval. Please feel free to get in touch with our leasing team at 904-737-0035 to discuss the best options for you and your furry family.

What is PetScreening? Pet Screening is a simple and secure third-party tool that allows you to store all the important information about your pet in one place. Every resident will need to renew their pet profile each year. There is only a renewal fee associated with the Household Pet Profile.

The resident can renew their household pet profile up to 90 days before it expires.

The benefits of registering your pet with a pet screening service are huge. An online pet screening allows you to consolidate the paperwork required to manage your pet’s life all in one place.

Profile information includes photos, vaccinations, microchip, training, behavioral traits, and a special section for Service/Emotional Support animals. You’ll love sharing this information with all the service providers in your pets’ lives: pet sitters, doggie daycares, groomers, veterinarians, and animal hospitals.

For more information, please feel free to visit the PetScreening FAQs. https://info.petscreening.com/applicant-resident-faq

Your pet screening will automatically be shared with JWB Property Management. Please contact our team at 904-737-0035 to begin your PetScreening Profile and JWB Application!

How much does it cost for Pet Screening? There is a small fee of $30* paid directly to PetScreening to create a Household Pet profile. There is no fee if you are creating an Assistance Pet or No Pet Profile.

• Household Pet Profile** – $30
• Assistance Animal Profile (Service and Emotional Support Animal profile) – $0
• No Pet/Animal Profile – $0

*NO REFUNDS of application fees or third-party fees will be given.

**The household pet profile is the only profile that incurs a renewal fee. The renewal cost is $30 for a Household Pet Profile.

What is the pet fee? There is a one-time non-refundable Pet Fee that is determined by your pet’s FIDO PawScore. The fee will cover two pets and can range from $300-$700, depending on the lowest FIDO PawScore. All residents will also be required to pay $20 per pet in pet rent.

*This policy may vary for some specific properties due to unique requirements. Please call our team at 904-737-0035 for specifics.

Are there payment processing fees? Payment processing fees apply to all rent transactions.  This includes $1.50 on all ACH transactions, 2.55% +.25 cents for all credit or debit transactions (not to exceed $35), and $3.95 on all Moneygram transactions.  These processing fees are set by and paid to the collecting financial institution; JWB does not control or benefit from these fees in any way.

 What are my rent payment options? We accept online payments through our portal. You can use your checking account, credit card, or a “MoneyGram” option for payments. Please contact the property management line for more information. They can be reached at 904-755-7777. We DO NOT accept checks, cash, or bill pay.

Who do I contact if I need to discuss my monthly rental payment? You will be assigned a property manager who is happy to assist you. We also have a team of property managers that all work together to support our residents. The direct line to reach the property management team is 904-755-7777.

If I am late on my rent, what is the late fee? We charge a $150 flat fee if rent is late. Rent is considered late after the first, but we give a grace period until the 3rd. Late fees are charged on the 4th of each month.

Is there an option to purchase the home I rent? At this time, we do not offer rent to own opportunities.

I want to move out, but my roommate wants to stay. What do I do? We’re sorry to see you go, but happy to assist you. Your roommate(s) will need to qualify by providing paystubs showing they make three times the rent amount on their own collectively. From there, all residents on the lease must sign a resident removal addendum which removes you from the lease. Your Property Manager can assist you through this process.

My lease is expiring and I want to renew my lease, what do I do? Great! You can initiate the renewal process to see what options are available to you from your online portal, or by contacting your Property Manager by phone (904) 755-7777 or email at pmgr@jwbcompanies.com. In the meantime, please go ahead and send in these six pictures of your home listed below. We cannot begin the renewal process until we have these photos in:

1. Front of home from the street view, able to see the front yard and front of house
2. HVAC air filter
3. HVAC required filter size (close up of filter size listed on the unit).**If filter size is not noted anywhere then take a picture of the serial number or any stickers found on the unit. **
4. Kitchen
5. One bathroom
6. One living space

What are my rent payment options? We accept online payments through our portal. You can use your checking account, credit card, or a “MoneyGram” option for payments. Please contact the property management line for more information. They can be reached at 904-755-7777. We DO NOT accept checks, cash, or bill pay. Payment processing fees apply to all rent transactions.  This includes $1.50 on all ACH transactions, 2.55% +.25 cents for all credit or debit transactions (not to exceed $35), and $3.95 on all MoneyGram transactions.  These processing fees are set by and paid to the collecting financial institution; JWB does not control or benefit from these fees in any way.

Who do I call to report a maintenance issue? We have a maintenance staff to quickly respond to any maintenance issues that may arise. The number to call to reach our maintenance team is 904-416-1600 or email your maintenance request with photos to FixIt@jwbcompanies.com.

What are your hours of operation? 
Monday, 8:30am – 5pm
Tuesday, 9:30am – 5pm
Wednesday – Friday, 8:30am – 5pm
Saturday, Closed
Sunday, Closed
*Please note that our physical office is closed to the public; the best way to reach us is through phone or email.

Who is responsible for changing air filters? According to our lease agreement, the resident is responsible for timely changing of the air filter. We do have a residents benefit package that includes filter delivery to your front door, which makes this a very easy task to complete.

Who is responsible for pest control? According to our lease agreement, the resident is responsible for all pest control issues on the
property.

Who is responsible for lawn maintenance? According to our lease agreement, the resident is responsible for all lawn maintenance on the
property.